30 March 2007
The Gateway to Customer Service
I had the monitor in a dual-monitor configuration. I had a lan party last weekend that required me to unhook it and use it in a single-monitor configuration. After hooking it back up in my office after the lan party, I went to re-enable my multi-monitor configuration.
Mind you it was still in single-monitor mode at the time; and the display was showing up on my killer Gateway monitor. When I re-enabled the multi-monitor... the screen blinked, but the other monitor didn't come on. The display was still solely on my LCD (my other monitor is a CRT.)
So I thought to myself, "Self, you should reboot the computer and see if it will go back to normal." I did so, and when it restarted... the display now came up on my CRT and NOT on my LCD anymore.
Playing with settings and uninstalling/reinstalling drivers for an hour didn't resolve anything. All display was stuck on my CRT with no hint of going elsewhere.
So I unhooked the LCD from my computer and hooked it up to Gwen's computer... no DVI love there either... so I swapped cables and still no love...
I decided to check the VGA port instead on the monitor to see if it was the DVI port that was the problem, or the whole monitor had given up the ghost. Well, the VGA worked, so I decided the DVI port was bad.
Enter Gateway support. I got on their website and figured out how to email support. Their first response came in hours and they asked me a few questions. We exchanged emails over the next several hours. I received one from them that agreed the monitor was defective and that they had already scheduled a replacement to ship to my home.
They cross-shipped the monitor to my home (on their bill) through Fed-Ex 2nd Day Air (I'll rant about Fed Ex' LACK OF SERVICE in another post) -- with an extra box to ship my defective monitor back in (also on their bill and also FedEx 2nd day.)
It was incredible... my monitor's DVI port went out on Saturday; I had the new monitor on Wednesday ... the defective monitor will be back to them by Tuesday.
One word... heavenly.
I wish all big companies would learn a lesson from Gateway... This is the way you build loyalty!!!!
I didn't receive any two emails from the same Gateway employee; but every email was signed with their name and badge number; and they were all intelligent, competent and professional; and all were sincerely concerned with getting me taken care of.
If that kind of service keeps up, I'll be recommending Gateway to others for a long time... Thanks Gateway!
28 March 2007
Jordan High Centennial Tickets Go On Sale - 03 April 2007 at 10:00am (Mountain Time)
The time has come for the most excellent and biggest celebration the 100-year old Jordan High School in Sandy, Utah has ever seen.
Friendships will be rekindled, history will be re-lived... history will be made. Classmates will not only reunite with each other; but with their friends from surrounding years that they don't normally see at their class reunions.
Friday July 6th and Saturday July 7th, the Jordan High Centennial Committee and the Jordan Alumni Association present the Jordan High 100-Year Celebration of Life.
I have the wonderful privilege of working with these committees as a member of the Alumni Association Board and part of the Centennial Committee. Hundreds of volunteers are working around the clock to arrange this amazing event.
We're seeking anyone that has ever been involved with Jordan High; teachers, administration, students and all. Please help us spread the word. All of my classmates from the Class of 1991 need to get on our Class Site and make sure if your name is on our missing list that you update your contact information with us...
Tickets go on sale April 3rd at 10:00am (Mountain Time) and will be handled through the LDS Conference Center and the same ticket will be used for admission to both events.
For more details, please visit the Jordan Alumni Association website.
For all the hard work that everyone has put in, I want to say thank you! The Centennial will be a smashing success and all that participate in this special weekend will be so glad they did.
Here's to 100 years of Dear Ol' Jordan High and here's to 100 more! The Beet lives on...
25 March 2007
The Prayer of the Children
My youngest, Kimmie is very thankful in her prayers. She always makes it a point to thank Heavenly Father for everyone in our family (as of late, this occurs multiple times in the same prayer...) and then commences with speaking in tongues. Some sort of ultra-cool jibberish starts flowing from her mouth for a few seconds and then a pause, a sly grin, and then more thanking for family members. I don't know if she's just trying to emulate mommy and daddy's long-winded and boring-for-kids prayers, but whatever it is, it rocks.
Mandi, my second oldest who caught on to our prayers for protection started a tradition in the children's prayers to say, "Please keep us safe from harm and accident (and purposes)..."
Yes, the prayer of the children is glorious to be a part of. Most of the time they end up sounding like vain repetition, but kids are innocent and have no clue what that even means; so I'm convinced they really mean it everyday... that is until they're saying that same prayer so fast it sounds like they're speaking in tongues as well. Maybe that's where Kimmie gets it from.
The best is, those quiet moments during family prayer, when you know they really have some concerns on their mind; they pause for a moment during their prayer and then ask for something completely unexpected that touches your heart for good. It's those moments where you feel the Spirit touch your soul, and you know that Heavenly Father is hearing them.
Thank God for kids... (you never know, next time you're trying to have one, He'll give you an added bonus like He has with us!)
21 March 2007
Womb Raider - Two Much Fun
When this picture was being taken; the top baby (lovingly referred to by the radiologist as "Baby A") had a hiccup and we got to watch its body flail up-and-down in a "break dancing/worm" like movement for a brief second. "Baby B" was just casually kicking it on the bottom bunk (literally kicking the side wall)

They're fraternal and healthy and happy; as are we! We're grateful to know they're growing healthy and strong; and already sapping my dear sweetheart of all her energy ... and food consumption.
You'll note that it appears "Baby A" (aka "Thing 1") is looking face-down at the "bottom bunk" where "Thing 2" is crouched in fetal position, kicking the wall to your left. "Thing 1" looks to have a highlighted jawbone, but I can't tell for sure... this is why I'm a software developer and not a radiologist. "Thing 2" has a jawbone, it appears, as well; but not near as bright as "Thing 1."
Nothing like Dr. Seuss nicknames while they're preparing to enter into their journey into the world. Speaking of names, everyone has been having a ball coming up with what we should name them.
Among the top are:
(If they're boys...)
Jim & Tim (the "Tweebs" from Kim Possible)
Bill & Ted
Wayne & Garth
Mario & Luigi
Smith & Wesson
Bacon & Cheese
(If they're girls...)
Thelma & Louise
Blossom & Buttercup
(If they're a mixed bag)
Pat & Terry
Chris & Kelly
What names do YOU want to suggest?
17 March 2007
Getting Back the Green
See, when we first moved into our current home, we were almost debt-free (all we had were Gwen's school loans and a car payment besides the house payment.) It felt nice. As we all experience, things happen sometimes and some forced debt ensues. That stuff is a nasty evil demon bugger to pay off... but I'm happy to announce that, thanks to a generous bonus from work... we nailed down almost all of the rest of our remaining debt. Next month its gone except for our minivan payment and the house and we're doing a Little Green Happy Dance!
For the sake of not making you sick, I'll spare the video clips of said dance. Nevertheless, there is much rejoicing *yaaaaaaaay*
Becoming debt free is an invigorating and wonderful feeling, with emphasis on the word free.
Of course this is just in time to go plunge into bigger house debt, so the dance is again cut short. hehe!
Still, it's quite a feeling of accomplishment to get that crap out of your hair and know that money can go towards the home and children (especially now that we're going from 3 to 5 children!)
So, enjoy the day of green... I know we will. :)