Showing posts with label Accolades. Show all posts
Showing posts with label Accolades. Show all posts

01 September 2008

I Saw an Arrow of Light... (the a-"Bridge"d Version)

This month Brennan will graduate from being a Cub Scout to being an 11-year old Scout. His leaders, especially Nic Hales, have worked extremely hard to ensure he met the goal of achieving his "Arrow of Light" award before he moved on.

Now the Arrow of Light is the highest honor a Cub Scout can earn. From the Boy Scouts of America site: "The pinnacle of Cub Scouting is the Arrow of Light Award. The requirements for this badge include developing outdoor skills, gaining an understanding of the values of Scouting, and preparing to become a Boy Scout."

Sadly, I myself never earned this award; and it probably means Brennan is a better outdoorsman than I am. Those of you that know me will testify this is true.

Back to the story...

Last Tuesday was Brennan's final Cub Pack Meeting. He was presented with his arrow of light. As you can see he was proud of himself; and well he should be. We're pretty proud of him too.

After the award was presented, Brennan got to pick which cheer we would do for him in honor of earning this prestigous award. As you can see, he picked one that would make a good shot to make mom and dad look not-so-presigous in the picture (props to Shanette for catching us at the opportune moment!); the "watermelon" cheer.



... And of course, the best part about being a dad ... the hugs of appreciation afterwards (though I must say I didn't do much... Mom on the other hand... she got two hugs; one from Brennan and one from me.) Congratulations, Brennan!



Next came the Bridging Ceremony, symbolic of their crossing over from Cub Scouts to Boy Scouts. Brennan got to tell the Pack what his most memorable experiences were going through Cub Scouts, which included Flag Football and a really fun overnight campout at Uncle Keith's in Tooele; where Brennan got to ride a horse and more.



We're all looking forward to the adventures Brennan will have in the Boy Scouts and hope his enthusiasm will continue on.

Our many thanks go out to all of his leaders over the years. You've all been wonderful.

Congratulations, again, Brennan! We love you and are so proud of you! :)

19 September 2007

An Ode to the Cottonwood Hospital Staff

Everyone knows that going to the hospital is a traumatic, sometimes horrific experience. You're away from home, out of your zone; and if you're the patient, not living in the most "wireless" world (IVs, monitors, blood-pressure cuffs, oh my.)

Well, we knew Gwen was in for that ride when it was time to deliver our twins via C-Section. While we were anxiously awaiting the arrival of our twins and looking forward to holding and caring for them; we weren't looking forward to the things that make hospital stay something that isn't often equated with the excitement of, say, going on vacation.

But I have to admit, as hard as it is to sleep in those insane recliner/beds the fathers have the privilege of sleeping in whilst staying by the bedsides of their beautiful wives who have just visited the Valley of Death after sacrificing the past 30-40 weeks of their lives carrying and delivering their children... Cottonwood Hospital has always rocked at making the stay as pleasant as possible with the deliveries of all our children.

This time was no exception. In fact, it was the most memorable hospital stay I've ever been involved with, and a fitting last delivery for my wife and I. It makes the impending closing of Cottonwood even more bittersweet (heh, almost the same feeling I felt when Jordan High was torn down to build a newer, bigger, better one.)

Anyway, I have to blog about our stay there because the staff was so incredible. Our world never hesitates to point out the negative things we observe; but how often do we give positive feedback when it's most certainly due?

This entry singing praises and shouting accolades is completely dedicated to the amazing staff that was involved in the final stages of our bringing our blessed twin babies into the world.

This includes Gwen's OB-GYN, Doctor Lloyd - who has been with us throughout the entire growth of our little family. He's an incredible man we know, love and trust; who has always been professional, compassionate, skillful and accurate. Thank you for all that you have done and will continue to do for my wife.

Next, our pediatrician, Doctor Bean. Oh my heavens were we blessed with Doctor Bean. She is the greatest pediatrician to grace the Earth. We have complete faith, confidence and trust throughout the ten years we've worked with her... and have absolutely loved our association with her. We're not alone... as we talked to many of the nurses in the Women's Center at Cottonwood during our stay there; and they too couldn't stop bragging her up. She's an incredible woman and we thank her for all she has done and will continue to do for our family.

Now Doctor Lloyd and Doctor Bean, as mentioned before have been our friends for over 10 years... we also had the wonderful opportunity of making new friends and associating with old friends that happen to work at the Cottonwood Women's Center during the delivery and post-partum stay there.

They made us feel so at home and welcome and took such good care of us, that Gwen and I actually looked forward to each of our four days there. It was such a special experience, I finally started making the nurses take pictures with us so we could keep them in our baby books to save the memories. Thanks for being good sports about it (including Gwen)! (And if any of you hate having your picture in this entry, let me know and I'll promptly remove it. hehe!)

I wish we would've caught all of the names of the many nurses that assisted us during our stay there; we appreciate every one of you... but I will list the ones we spent the most time with recorded after I wisened up to doing so. :)

Thanks and praises go out to:
Shelley
Kristen
Trisha
Tami
Elsha
Susan
Renee
Vicki
Becky
Cheryl
Amy
Erica
Megan
Natalie
Lisa
Kira
Amanda
Marsha
Gigi
... and everyone else that helped us that I missed in the Labor & Delivery, Maternity Ward, Nursery and even Housekeeping staff!

Yes, I said housekeeping staff... Everyone that served us at Cottonwood was friendly, professional and loved their jobs... and we as patients could feel it as they worked with us.

It was nice to come home, but hard to leave a plethora of friends, many of which we know we won't see again, as they will either be going to the new IHC hospital, going to LDS Hospital or joining a "float pool" which will have them serving at a few different IHC hospitals after Cottonwood closes its doors.

I hope the same spirit of compassion and kindness will follow you all wherever you go. What you do means so much and it definitely left a lasting impression on us. I certainly hope that your administration will notice and appreciate the hard work you put into taking care of your patients and reward accordingly.

Incidentally, we're writing a similar letter to the Cottonwood staff; but feel the world should hear about the positive things that happen in our lives... especially ones that leave lasting impressions.

Again, thanks to all the fine staff at Cottonwood Hospital. We love you... and appreciate you helping bring our new angels into the world.

God bless as you all move into the next chapter in IHC history.

30 March 2007

The Gateway to Customer Service

I bought a killer 21" Gateway Monitor (FPD2185W) last August. It's been fantastic, with swivel action on both axes, height adjustment and rotation. It's got all the video hookups under the sun and a powered 4-port USB hub. It's been a fantastic ride for the last several months.

I had the monitor in a dual-monitor configuration. I had a lan party last weekend that required me to unhook it and use it in a single-monitor configuration. After hooking it back up in my office after the lan party, I went to re-enable my multi-monitor configuration.

Mind you it was still in single-monitor mode at the time; and the display was showing up on my killer Gateway monitor. When I re-enabled the multi-monitor... the screen blinked, but the other monitor didn't come on. The display was still solely on my LCD (my other monitor is a CRT.)

So I thought to myself, "Self, you should reboot the computer and see if it will go back to normal." I did so, and when it restarted... the display now came up on my CRT and NOT on my LCD anymore.

Playing with settings and uninstalling/reinstalling drivers for an hour didn't resolve anything. All display was stuck on my CRT with no hint of going elsewhere.

So I unhooked the LCD from my computer and hooked it up to Gwen's computer... no DVI love there either... so I swapped cables and still no love...

I decided to check the VGA port instead on the monitor to see if it was the DVI port that was the problem, or the whole monitor had given up the ghost. Well, the VGA worked, so I decided the DVI port was bad.

Enter Gateway support. I got on their website and figured out how to email support. Their first response came in hours and they asked me a few questions. We exchanged emails over the next several hours. I received one from them that agreed the monitor was defective and that they had already scheduled a replacement to ship to my home.

They cross-shipped the monitor to my home (on their bill) through Fed-Ex 2nd Day Air (I'll rant about Fed Ex' LACK OF SERVICE in another post) -- with an extra box to ship my defective monitor back in (also on their bill and also FedEx 2nd day.)

It was incredible... my monitor's DVI port went out on Saturday; I had the new monitor on Wednesday ... the defective monitor will be back to them by Tuesday.

One word... heavenly.

I wish all big companies would learn a lesson from Gateway... This is the way you build loyalty!!!!

I didn't receive any two emails from the same Gateway employee; but every email was signed with their name and badge number; and they were all intelligent, competent and professional; and all were sincerely concerned with getting me taken care of.

If that kind of service keeps up, I'll be recommending Gateway to others for a long time... Thanks Gateway!